SendSafely is the encryption layer for Zendesk, Salesforce, Intercom, Freshdesk, and ServiceNow. Customers send sensitive files into the same ticket your agents already work in — end-to-end encrypted, never stored unprotected.
Helpdesks are purpose-built for customer support, not for securing highly sensitive customer files. As agents increasingly collect IDs, financial documents, and other confidential information, organizations need security controls that go beyond what a helpdesk was designed to provide.
Helpdesks store files using vendor-managed encryption. For organizations handling sensitive data, additional attachment protections such as end-to-end encryption, automated expiration, download restrictions and watermarking significantly reduce exposure.
Typically, an agent who can open a ticket can open every file attached to it. Tier-1 reps may see KYC documents, billing disputes, and medical claim uploads they have no need to view under least-privilege policy. Sensitive files need additional access controls.
Phishing and social-engineering attacks land in helpdesks daily. When attackers gain access, sensitive attachments can become high-value targets. Enhanced attachment security and access controls limit the blast radius of a compromised agent account.
SendSafely installs as a native app inside your helpdesk. Agents request files, customers upload them, and the ticket links to the encrypted transfer — without your helpdesk ever holding the file itself.
From inside Zendesk, Salesforce, or Freshdesk, the agent clicks "Request file" — no context switch, no separate portal. SendSafely generates a ticket specific encrypted upload link.
The customer uploads through a branded, mobile-ready widget. Files are encrypted with a 256-bit Client Secret in their browser before anything leaves the device.
The ticket records a link to the encrypted package — never the file itself. Agents view on demand with identity controls, and every action is audit-logged.
Install from your helpdesk marketplace in minutes. No code changes, no proxy. The encrypted file lives next to the conversation it belongs to.
Encrypted upload requests inside the agent workspace, secure email replies, and a customer-facing Dropzone for Help Center and chat.
View Zendesk integration Marketplace app
SendSafely inside the Case feed and the Service Console. Files attach to the case object, never to plain Salesforce file storage.
View Salesforce integration Marketplace app
Secure Dropzone inside the Messenger and inbox app. Drops directly into the conversation alongside Fin AI for sensitive collection steps.
View Intercom integration Marketplace app
Native Freshdesk app for encrypted file requests and replies. Agents stay inside the ticket; uploads land against the requester's record.
View Freshdesk integration REST API
Build the same secure-upload flow into Jira Service Management or any internal helpdesk through the SendSafely REST API and SDKs (Node, Python, Java, .NET).
See the developer APISendSafely brings the security controls regulated teams need — verification, encryption, audit, and scale — right inside the ticket.
Agents never leave Zendesk, Salesforce, Intercom, or Freshdesk to send or request a file. No second tool to learn, no context switch, no copy-pasted links — just a secure attachment that looks like every other ticket reply.
Verify identity before the encrypted link unlocks. Mitigates social-engineering attacks where attackers reply to a ticket thread and ask agents to "resend that document."
Every upload, download, identity check, and expiration is timestamped against the ticket. Stream events to your SIEM, push to compliance reporting, or hand a clean log to auditors on demand.
Chunked, resumable uploads handle anything from a 2 MB ID photo to a 100 GB log bundle from an enterprise IT ticket. No helpdesk attachment limits to design around, no email handoffs for "big" files.
Customer-service and IT teams in regulated industries use SendSafely to keep sensitive document exchange compliant — without forcing customers off the channel they started in.
KYC documents, dispute evidence, signed agreements, and statements collected inside support tickets — under PCI DSS and SOC 2 controls.
Insurance cards, prescriptions, lab results, and prior-authorization forms handled under HIPAA — with a BAA from SendSafely on Business and Enterprise.
Policy documents, claim photos, and proof-of-loss evidence collected from claimants through the same ticket the adjuster is working in.
Crash dumps, system logs, and configuration exports from employees and contractors — encrypted before they enter the ticketing system.
A helpdesk app gets installed when Support wants it, IT can ship it, and Security can defend it. This one passes all three.
Your agents request, receive, and send sensitive files inside Zendesk, Freshworks, Intercom, or Salesforce tickets — no tab switch, no copy-paste. Customers see a clean upload widget, not a third-party portal. Resolution times drop. Compliance keeps its audit trail.
One-click install from each helpdesk marketplace. SAML 2.0 + SCIM for identity. Audit log API your SIEM ingests directly. No app to host. No key escrow to manage. One vendor across four helpdesks plus email and AI — not five.
Encryption happens on the customer's device before any helpdesk platform sees the file. Limit blast radius across vendor-risk surface: a breach of Zendesk, Salesforce, Intercom, or SendSafely itself produces ciphertext, not data. Least-privilege by default. Data sovereignty in US, EU, or AU.
Talk to our team about deploying SendSafely inside Zendesk, Salesforce, Intercom, or Freshdesk.
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