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Intercom integration

Encrypted files directly in Intercom conversations

Customers upload end-to-end encrypted files inside Intercom Messenger. Your Fin AI agent collects sensitive documents without human intervention.

Request Demo Install from Intercom App Store
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max file size
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on G2
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end-to-end encrypted
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split-key architecture

Customer service: encrypted files inside every conversation

Your Messenger conversations shouldn't handle sensitive data unencrypted.

Our native app embeds directly into Intercom Messenger so customers can upload end-to-end encrypted files without leaving the conversation. No extra software to install — customers click the upload widget and files are encrypted before they leave the device. Large file support up to 100 GB included.

Works with Intercom Messenger and Fin AI. Every file is encrypted on the sender's device. Nobody, not even SendSafely, can access the contents.

Intercom Messenger
Support conversation
Customer: Jordan Park • Active now
Fin AI • just now
Hi Jordan, I need a copy of your ID to verify your account. Please use the secure upload below — your file will be end-to-end encrypted.
SendSafely encrypted upload
End-to-end encrypted • Files expire in 7 days
Active
Recent upload
DriversLicense_JordanPark.jpg
Encrypted • 2.1 MB • Uploaded just now
app.intercom.com · Messenger conversation
SendSafely Sheet App embedded inside the Intercom Messenger, showing an encrypted upload widget inline in a customer conversation
Inside the Messenger — the SendSafely Sheet App embeds the encrypted upload widget directly in the conversation.

Up and running in minutes

No code required. Install from the Intercom App Store and start collecting encrypted files inside Messenger immediately.

1
Install

Add SendSafely from the Intercom App Store in one click. No code required. Works with your existing Intercom workspace.

2
Collect

Customers upload encrypted files directly inside Messenger. No extra software to install — the upload widget is embedded inline.

3
Protect

SendSafely encrypts every file before it reaches any server. Intercom never sees the contents. Download tracking notifies agents on access.

Key features

Everything your support team needs to collect sensitive files

SendSafely embeds natively into Intercom Messenger so customers never leave the conversation. Files are encrypted before they touch any server.

View in Intercom App Store
Messenger integration Embedded upload widget inside Intercom conversations
Fin AI agent support Fin AI collects encrypted files without human intervention
Inline file upload Customers upload without leaving the Messenger window
Large file support Files up to 100 GB, no email attachment limits
Automatic expiration Files auto-expire based on configurable policies
Download tracking Real-time notifications when files are accessed
Agent-initiated requests Agents request encrypted files directly in conversation
Intercom Fin

Fin AI collects encrypted files autonomously

SendSafely encrypts files before they reach any server.

SendSafely is a security layer for AI chatbots — not an AI product itself. When Intercom's Fin AI handles document intake inside Messenger, SendSafely ensures every file is end-to-end encrypted before it touches any infrastructure — without human intervention. Customers upload once inside the conversation. Fin processes the intake. Files are encrypted the entire way.

No workflow changes required. SendSafely drops directly into your Fin AI automation and encrypts every file autonomously, 24 hours a day.

Fin AI workflow
Customer opens Messenger
Fin AI greets the customer and requests the needed document inline.
SendSafely encrypts on upload
Every file is encrypted client-side before leaving the customer's device.
Fin completes intake autonomously
Fin routes the encrypted case to the right team. No human intervention required.
app.intercom.com · Fin AI automation workflow
Intercom Fin AI automation workflow builder with a SendSafely Dropzone step wired into the conversation flow
The Fin AI workflow builder — a SendSafely Dropzone step wired into the automation that handles document intake.
Split-key architecture

Files are encrypted before they reach any server

Nobody — not even SendSafely — can read your files.

Every file is encrypted on the sender's device using end-to-end encryption before it leaves the browser. Intercom never sees the file contents. Fin never sees the file contents. SendSafely never sees the file contents. Only the intended recipient can decrypt and download.

SendSafely is audited annually and maintains the following compliance certifications for regulated industries.

Compliance & certifications
SOC 2 Type 2 HIPAA PCI DSS GDPR CCPA
Architecture highlights
Client-side encryption
Files are encrypted on the sender's device before upload. Only the recipient's key can decrypt.
Split-key architecture
SendSafely infrastructure stores only encrypted ciphertext — keys are split between the sender and recipient, never the server.
Full audit trail
Every download, access event, and expiration is logged with timestamps for compliance reporting.

Ready to encrypt your Intercom workflows?

See how SendSafely embeds end-to-end encrypted file exchange into every Intercom conversation. Set up in minutes, not months.

Request Demo