Native SendSafely apps for Zendesk, Salesforce, Intercom, and Freshdesk. Agents send and receive end-to-end encrypted files up to 10 GB without leaving the ticket. ServiceNow and Jira Service Management coverage outlined below.
Each app installs from the official marketplace and runs inside the agent console. Files are encrypted on the device before they leave it, stored separately from your service desk, and never readable by SendSafely.
Attach end-to-end encrypted files up to 10 GB to any Zendesk ticket. Bypasses the 20 MB native limit and keeps sensitive attachments out of Zendesk storage.
Send, receive, and preview encrypted files inside Service Cloud Cases and Experience Cloud. Files are stored outside Salesforce, so only secure links live in your records.
Collect encrypted files and secure messages right inside Intercom Messenger conversations. Compatible with Fin Tasks, Custom Answers, and Workflows for round-the-clock collection.
Add encrypted attachments to any Freshdesk ticket. Eliminates the 20 MB attachment ceiling and gives agents a single sidebar view of every secure file on a case.
Collect encrypted files inside a ServiceNow Virtual Agent conversation. Files are encrypted on the customer's device before upload, with SendSafely's audit trail and expiration policies.
Customers email logs, screenshots, ID documents, and payment data into support tickets every day.
A native integration keeps that data encrypted, audited, and out of your service desk's storage without retraining a single agent.
Agents stay inside Zendesk, Salesforce, Intercom, or Freshdesk. The encrypted upload widget appears next to the existing comment box. No new console, no new login, no new training material.
Encrypted attachments are stored on SendSafely, not in your support platform. Only the secure link lives on the ticket, so a future export or breach of the service desk cannot expose customer files.
Bypass the 20 MB attachment limit baked into most helpdesk platforms. Agents and customers exchange files up to 10 GB on Zendesk, Salesforce, and Freshdesk, and up to 100 GB on Intercom and HALO.
Every attachment is encrypted on the sender's device using OpenPGP. SendSafely sees ciphertext only, and the decryption key is split so neither SendSafely nor your helpdesk vendor can read the file on its own.
Audited annually. SOC 2 Type 2, HIPAA, PCI DSS, GDPR, and CCPA covered by default.
Helpdesk apps usually need both buy-in: from the team that uses them, and from the team that deploys them. We built for both.
Encrypted file collection that lives inside the ticket itself. Agents stay in Zendesk, Freshworks, Intercom, or Salesforce — customers see a clean upload and a status, not a third-party portal. Resolution time drops. Compliance gets its audit trail. No new tab to teach.
Each helpdesk app installs from its native marketplace in minutes. SAML 2.0 + SCIM for identity. Audit log API for your SIEM. No app to host. No key escrow to manage. One vendor across all four helpdesks plus email and AI — not five.
Buyer-side context, the broader integrations hub, and the AI security layer that pairs with all four helpdesk apps.
Why support tickets are the soft underbelly of customer data, the controls that matter, and how teams move from 20 MB attachments to encrypted exchange.
Read the solution pageEmail, Slack, AI chatbots, Actions, Jira, Zapier, archiving, MCP, CLI, and the developer API. Everything SendSafely connects to, organized by category.
See the integrations hubA security layer for AI chatbots, not an AI product. HALO lets Zendesk AI, Intercom Fin, Salesforce Agentforce, and other bots collect encrypted files mid-conversation, with the same audit trail your human agents use.
Learn about HALOInstall the marketplace app, point your agents at the existing ticket, and customers exchange encrypted files in minutes. We can walk a security lead through it on a 30-minute call.