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Dropzone

Collect encrypted files from anyone, anywhere.

The SendSafely Dropzone is a turn-key secure customizable form for collecting end-to-end encrypted files from customers and partners — up to 100 GB per upload, encrypted on the customer's device. Drop it on your site as a hosted page, embed the widget with a single script tag, or wire it into Zendesk, Salesforce, Intercom, Freshdesk, or Jira.

3
deployment options — hosted, widget, connector
5
pre-built ticketing connectors
8,000+
platforms via Zapier
OpenPGP
end-to-end encryption
Three ways to deploy

Pick the surface that fits your workflow.

Every Dropzone runs the same client-side encryption. The only thing that changes is where it lives: a hosted page you share, a widget on your own site, or a deep connector into the ticketing system your support team already uses.

Hosted page

Just share a URL

A white-labeled Dropzone page that runs on your SendSafely portal. Set it up in seconds with your logo and color scheme. No coding, no hosting, no front-end work required.

Setup: point and click in the portal Best for: customer intake, vendor uploads Branding: custom logo and colors
See what it looks like
Embeddable widget

One script tag, your site

The Dropzone Widget drops the same encrypted upload UX directly into your own web pages with a single JavaScript file. Works natively with Marketo, Pardot, Unbounce, and any landing-page builder.

Setup: one script tag, ~5 minutes Best for: branded forms, marketing pages Native to: Your Application, plus Marketo, Pardot, Unbounce
Read the technical docs
Dropzone Connector

Wired into your helpdesk

Pre-built connectors link every Dropzone upload to the right ticket or case in Zendesk, Salesforce, Intercom, Freshdesk, or Jira — plus a Zapier app that reaches 8,000+ more platforms. Each connection shrinks your vendor risk surface: files are encrypted on the customer's device before any helpdesk, CRM, or AI platform sees them.

Setup: install from the marketplace Best for: support and case-management Plus: Zapier for 8,000+ more apps
See the connector grid
What customers see

A hosted Dropzone page, branded as yours.

No SendSafely login required for the person uploading. Your logo, your colors, your URL. Files are encrypted in the browser before they leave the device, then routed to your team.

acme.example/secure-upload
AC
Acme Support Secure document upload · powered by SendSafely

Send us your documents securely

Drop your files below. They are encrypted on your device before upload, and only our support team can decrypt them on the other side.

Drag files here, or click to browse
Encrypted client-side with OpenPGP · files up to 100 GB
Choose files
Your name Jordan Customer
Email jordan@example.com
End-to-end encrypted. SendSafely never sees the contents.
Dropzone Connector

Drop straight into the platforms your team already runs.

Pre-built connectors automatically link every Dropzone upload to the matching ticket, case, or issue. No copy-pasting, no manual attachment. Your agents stay in the tool they already use.

Inside every Dropzone

The controls you need to roll it out to real customers.

White-label branding, mobile-first uploads, configurable access controls, and an embedded viewer so your agents can preview files without downloading them. Everything you need to put a Dropzone in front of a customer this week.

White-label branding

Your logo and color scheme on the upload page. A consistent look and feel for customers and business partners across every touchpoint.

Mobile-ready uploads

Customers snap a photo on their phone and upload directly. The Dropzone works on any device with a modern browser, no app install.

Configurable access controls

Full control over who can access inbound files. Our API can sync the access list to an external data source or third-party system in real time.

File-type allowlisting

Decide which file types are accepted at the Dropzone level to block potentially malicious uploads before they ever reach your team.

Embedded PDF + image viewer

Preview incoming PDFs and images in the browser without saving them locally. Less risk of files spreading to unmanaged endpoints.

Webhooks and notifications

Send a webhook on every Dropzone upload instead of an email. Wire uploads straight into your ticketing, SIEM, or automation platform.

Use cases

Where teams put Dropzone to work.

Anywhere people on the outside of your network need to hand you a file you can't afford to send over email.

KYC and identity verification

Collect IDs, proof of address, and verification documents from new customers on a branded URL. Encryption and audit trail satisfy KYC/AML controls without spinning up a custom portal.

Customer support intake

Logs, screenshots, and configuration files routed straight to the right Zendesk, Salesforce, Freshdesk, or Intercom ticket. Agents skip the back-and-forth and start triaging immediately.

Vendor and partner onboarding

Stand up a Dropzone per vendor or partner with their own access list and naming. Contracts, SOC reports, and questionnaires arrive encrypted and pre-attributed.

Regulated document collection

Healthcare records, financial statements, and legal filings. BAAs available on Enterprise plans; SOC 2 Type 2 audited annually.

Split-key architecture

Files are encrypted before they reach any server

Every Dropzone upload is encrypted in the customer's browser using OpenPGP. SendSafely sees ciphertext only. The decryption key is split so nobody, not even SendSafely, can read the contents on its own.

SendSafely is SOC 2 Type 2 audited annually and maintains the certifications regulated industries require.

Compliance & certifications
SOC 2 Type 2 HIPAA PCI DSS GDPR CCPA
Client-side OpenPGP
Files are encrypted on the device before they ever leave it.
Split-key architecture
The decryption key is split so no single party—including SendSafely—can decrypt file contents on its own.
Full audit trail
Every send, recipient open, identity check, and download is logged with timestamps for compliance reporting.
Get started

Stand up a branded Dropzone this week.

A SendSafely engineer will walk you through the three deployment options and help map a proof-of-concept against the platforms your team already uses.