HALO is a security layer for AI chatbots, not an AI product. HALO enables your AI customer-service agent to securely collect sensitive files — IDs, medical records, financial documents — without ever seeing the contents. Files are end-to-end encrypted before they leave the customer's device.
Your AI agent helps answer customer questions in seconds, but the moment a customer needs to send a driver's license, an insurance card, or a bank statement, the conversation breaks. The data is too sensitive for the chatbot to see, and routing customers to email or a portal erases everything you built the agent to deliver.
Driver's licenses, passports, and proof-of-residence documents. The AI agent needs to collect them — but exposing them to the LLM or to vendor infrastructure breaks privacy promises and contractual terms.
Insurance cards, prescriptions, lab results, prior-authorization forms. A BAA with your chatbot vendor isn't the same as keeping PHI out of the model. The data still flows through systems you don't own.
Bank statements, tax returns, dispute evidence, signed agreements. AI-driven onboarding stalls when document intake forces customers off-chat and into email, slowing conversion and inflating support cost.
To make AI useful, teams are rapidly granting AI access to CRM systems, internal APIs, customer documents, and files. AI systems aren't just tools anymore. They are part of your software supply chain, and they move fast, integrate deeply, and often require more access than they should.
AI agents get broad access to make them useful. A compromised agent, a prompt injection, or a leaked credential gives an attacker everything the agent could see. The blast radius scales with the agent's permissions.
AI-built apps ship fast but aren't hardened. One compromised AI tool downstream can spread laterally through over-permissioned integrations. SendSafely keeps sensitive data out of those application layers entirely.
When the AI agent never sees the sensitive data, a manipulated AI agent can't expose what it was never permitted to access. Move fast with AI without extending trust by default.
HALO drops into your existing AI agent. When the agent needs a file, HALO provides an encrypted upload link and securely collects the upload. The contents never reach the agent, the LLM, or the chatbot vendor.
Your AI agent recognizes it needs a sensitive document and calls HALO. No prompt engineering, no file-handling logic inside the model.
HALO generates a one-time upload link scoped to this conversation and posts it inside the chat.
The file is encrypted in-browser and stored in SendSafely. When the upload completes, the agent can resume the conversation or hand off to a human or back-end system.
HALO is platform-agnostic. Drop it into the chat surface your team already runs — the encryption layer adapts to the agent, not the other way around.
HALO ships with the controls security and compliance teams already require — verification, encryption, audit, and scale — packaged so your AI workflows pick them up without rewriting prompts or moving customers off-chat. See HALO for the product detail, the AI client integrations for what it connects to, and MoonPay's Amazon Connect deployment for it running in production.
Tie the uploader's identity to the case so downstream agents and audit logs trust the file's origin.
Files are encrypted on the customer's device before upload. SendSafely's split-key architecture means files never sit unencrypted at rest — and nobody, not even SendSafely, can decrypt them.
Every upload, download, identity check, and expiration is logged with timestamps. Stream events to your SIEM, ticket system, or compliance reporting pipeline through webhooks and the REST API.
Chunked, resumable uploads handle anything from a 2 MB ID photo to a 100 GB log bundle. No attachment limits to design around, no off-chat handoffs for "big" files.
AI agents that handle sensitive customer data require a new trust layer. Here is what each team gets when the agent has SendSafely underneath.
Sovereign data by default: every file your agent touches is encrypted on the customer's device before any AI platform sees it. AI vendors, cloud providers, and SendSafely itself only see ciphertext. Limit the blast radius of a future security event by design. Data sovereignty in US, EU (Ireland or Frankfurt), or AU.
HALO installs into Ada, Forethought, Zendesk AI, Intercom Fin, Agentforce. SAML 2.0 + SCIM for identity. Audit log API for your SIEM. No new servers to host. No key escrow to manage. One vendor across helpdesk, AI, and email — not five.
Your AI agent resolves the conversation. SendSafely handles the file. Customers drag and drop sensitive documents straight into the chat without leaving the conversation. The agent never sees plaintext. Your CX team gets agent-velocity outcomes; your compliance team gets the audit trail.
HALO is one product inside the SendSafely platform. Native integrations, helpdesk apps, and SDKs cover the rest of the file-handling surface area your team owns.
Talk to our team about deploying HALO in front of Ada, Zendesk AI, Intercom Fin, Agentforce, Forethought, or Amazon Connect. A working pilot in your environment takes days, not quarters.
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