Add end-to-end encrypted file exchange to Freshdesk Tickets and the Customer Portal — files up to 100 GB. Agents and customers exchange sensitive files without leaving Freshdesk.
Your service desk shouldn't store sensitive data.
Native apps embed directly into Freshdesk Tickets so agents and customers can exchange end-to-end encrypted files without leaving the platform. No extra software for customers to install — they receive a secure link and verify their identity before downloading. Files up to 100 GB supported by default.
Works across Freshdesk Tickets and the Customer Portal. Every file is encrypted on the sender's device. Only the sender and recipient can decrypt the contents.
No code required. Install from the Freshworks Marketplace and start collecting encrypted files inside Freshdesk Tickets immediately.
Add SendSafely from the Freshworks Marketplace in one click. No code required. Works with your existing Freshdesk account.
Agents request encrypted files directly inside Tickets. Customers upload from the Customer Portal without leaving Freshdesk.
Every file is end-to-end encrypted. Freshdesk never sees the contents. Download tracking notifies agents the moment a file is accessed.
SendSafely embeds natively into Freshdesk so agents never leave the ticket workflow. Customers upload from the portal. Files are encrypted before they touch any server.
View on Freshworks MarketplaceAny industry where customers submit documents, financial records, health information, or identity verification through a support ticket.
Collect W-9 forms, tax documents, statements, and identity verification without exposing sensitive data through email or unencrypted uploads.
Request medical records, insurance cards, and claim documentation inside Freshdesk tickets while maintaining HIPAA compliance.
Receive signed contracts, NDAs, and legal records through encrypted channels. Full audit trail for every file exchanged.
Exchange credentials, certificates, and configuration files through tickets without exposing sensitive infrastructure data.
Handle chargebacks, returns documentation, and fraud verification securely — without asking customers to email payment records.
Collect background check documents, ID verification, and employment paperwork through encrypted Freshdesk tickets during onboarding.
Only the sender and recipient can decrypt the contents.
Every file is encrypted on the sender's device using end-to-end encryption before it leaves the browser. Freshdesk never sees the file contents. SendSafely never holds the full decryption key. Only the intended recipient can decrypt and download.
SendSafely is audited annually and maintains the following compliance certifications for regulated industries.
SendSafely embeds into every major support platform — Zendesk, Salesforce, and Intercom run the same way. Collect encrypted files without changing your workflow.
See how SendSafely embeds end-to-end encrypted file exchange into every Freshdesk ticket. Set up in minutes, not months.
Request Demo