SendSafely plugs into the AI customer-service platforms your team already runs — collecting files up to 100 GB per upload, encrypted in the customer's browser before the agent ever sees the conversation. Protected data never touches the model, the chatbot vendor, or training pipelines.
HALO is a security layer for AI chatbots, not an AI product. It encrypts sensitive data before AI agents can see it. By design, this prevents AI and associated vendor platforms, including HALO itself, from being able to perform inference, training, or processing. It gives every supported AI platform the same three components for end-to-end encrypted file collection.
An on-page secure upload modal that appears inside the chat window. Drag-and-drop, files up to 100 GB, encrypted client-side before data leaves the customer's device.
Platform-agnostic connectors with standardized APIs for handoffs between AI and human support systems. The connector layer behind every directory entry below.
Deep integrations built specifically for Zendesk and Intercom that feel like part of the existing interface — no surface-level iframe, no off-chat handoff.
HALO ships with numerous AI customer-service platform integrations with more on the way. Pick the one that your team already runs — encrypted file collection drops in without rewriting prompts or moving customers off-chat.
Ada agents request end-to-end encrypted file uploads from end-customers without ever seeing the contents. Identity verification, audit trail, and 100 GB file ceiling all run through SendSafely.
Files attached in a Zendesk Messenger conversation flow through HALO Native — encrypted in the customer's browser, surfaced inside the Zendesk ticket, and stored separately from Zendesk servers.
HALO Native plugs Fin into SendSafely so secure uploads work alongside Fin Tasks, Custom Answers, and Workflows. Files up to 100 GB, automatic conversation updates, native in-chat upload form.
A HALO upload modal embeds directly on the Agentforce chat widget page. Encrypted files appear inside the Salesforce case while staying outside Salesforce storage limits.
A SendSafely upload modal is configured for the Forethought Solve chat widget. The AI agent posts an encrypted upload prompt; the customer's files land in your back-end ticketing system, fully encrypted.
Amazon Connect channels into SendSafely through HALO Bridge — the platform-agnostic connector layer with standardized APIs for handoffs between AI and human support tiers.
Regardless of which AI platform your team picks, the file-collection handshake looks the same. The agent asks HALO for an encrypted upload link, posts it back to the customer, and resumes when the upload completes.
The AI platform recognizes a file is needed and calls HALO.
Halo generates a one-time, conversation-scoped upload link. The agent posts it into the chat.
The selected file is encrypted in the customer's browser using SendSafely's split-key architecture. The encrypted submission content is then uploaded.
The agent gets an event when the upload completes and can hand off to a human or to a back-end system.
Every HALO partner connection inherits the same SendSafely compliance posture — audited annually and built for industries where the AI agent is never allowed to see the file contents.
Talk to our team about deploying HALO in front of Ada, Zendesk AI, Intercom Fin, Salesforce Agentforce, Forethought, or Amazon Connect. A working pilot in your environment takes days, not quarters.
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