ShareFile (Citrix) gives teams a centralized portal for sharing files. SendSafely encrypts files on the sender's device with split-key custody — no portal account required for recipients, no admin path to plaintext, and native integrations inside the tools your team already runs.
A side-by-side picture of what ShareFile is built for, and where SendSafely is built differently.
Each row reflects how the two products approach the same problem. Both companies maintain their own certifications and audit programs — consult each vendor's public documentation for current capabilities.
| Feature | SendSafely | ShareFile |
|---|---|---|
| Client-side encryption (before upload) | Yes — OpenPGP | Server-side at rest; ShareFile manages keys |
| Split-key architecture | Yes — no admin path to plaintext | No — admins can recover content |
| Recipient experience | One-time link + identity verification, no account | Portal-based with optional guest access |
| Native helpdesk + email plug-ins | Zendesk, Salesforce, Intercom, Freshdesk, Outlook, Gmail | Outlook plug-in, limited helpdesk reach |
| Max file size | Up to 100 GB | Up to 100 GB on most plans |
| HIPAA BAA | On Business and Enterprise | Available on appropriate plans |
| Audit log API | REST endpoint with JSON event records | Activity log with API access |
Comparative claims reflect publicly documented behavior of ShareFile as of the page's last update. ShareFile maintains its own product roadmap; consult their documentation for current capabilities.
ShareFile encrypts at rest with keys ShareFile manages. SendSafely encrypts on the sender's device with OpenPGP — files leave the device already encrypted, and the platform sees ciphertext only.
ShareFile administrators and the service itself can recover or decrypt customer files when needed. With SendSafely, neither half of the decryption key alone can read the file — the architecture prevents an operator-level read.
External counterparties verify identity (email, SMS, SSO) and decrypt the file locally. No portal sign-up, no account license.
Native plug-ins put encrypted attachments where work already happens, instead of asking users to detour to a portal.
Teams moving off ShareFile typically aren't looking for another portal — they want encryption that drops into the tools they already run, with an architecture where the vendor itself can't read customer content.
Recipients never see a portal. Files arrive through Dropzone or land in encrypted storage, and they decrypt in the browser. FreshBooks collects payroll and KYC data this way without any of it touching Zendesk.
Every file is encrypted on the sender's device using OpenPGP. SendSafely sees ciphertext only — the decryption key is split so nobody, not even SendSafely, can read the contents on its own.
Audited annually. SendSafely maintains the certifications regulated industries require.
Real product demo, real questions, no slideware. Bring your toughest ShareFile edge case and we'll walk through the SendSafely architecture against it.