The challenge
Cezanne HR is a leading European provider of human resource solutions. Their flagship Cezanne OnDemand platform is a pure SaaS HR software solution targeted at small and medium enterprises. The team routinely needs to receive large amounts of personnel data while onboarding new clients — information that is highly sensitive and could lead to identity theft if it ends up in the wrong hands. Ensuring that this data is secure at all times is an extremely high priority for the Cezanne team.
"Our aim is to help our customers get up and running as quickly as possible, and part of the service we provide is uploading their data. Making it as easy as possible for our clients to get us that information securely is a major priority for us."
John Hixon · Research & Development Director, Cezanne HR
In addition to the obvious concerns, EU Data Protection Laws also mandate that organisations which collect and manage confidential personal information must protect it from misuse and respect certain rights of the data owners guaranteed by EU law. Cezanne needed an easy data collection solution that allowed them to get data quickly from their new customers while upholding their responsibility to make sure that data is secure and protected at all times.
Moving on from Secure FTP
Prior to discovering SendSafely, Cezanne HR used an in-house solution for file exchange that was based on secure FTP. It carried a great deal of overhead: the team was constantly managing new accounts and making sure files were deleted once they were no longer needed. It was also not uncommon for a customer's firewall to block outbound access to the FTP port.
"There was a lot of overhead associated with using Secure FTP… We were constantly managing new accounts and making sure files were deleted once they were no longer needed… SendSafely gives us a much easier to use alternative to the Secure FTP solution we used to use."
John Hixon · Research & Development Director, Cezanne HR
SendSafely file transfers all happen over HTTPS using the same ports that are used to browse the web, and uploaded files expire and delete automatically based on the configured SendSafely security policy.
A simple, browser-based way to request files
Now that Cezanne has migrated to SendSafely, the on-boarding team makes use of SendSafely's "Request Files" feature to obtain data files from new clients. Requesting files is as simple as entering the email address of the person you are requesting files from. SendSafely automatically creates a new sender account and authenticates them as needed, allowing the customer to upload encrypted files to the on-boarding team — using nothing more than a web browser.
Keeping HR data in the EU
Another important feature that Cezanne HR leverages is SendSafely's regional isolation feature, available to enterprise customers. With regional isolation, SendSafely guarantees that a customer's data will be isolated within a specific geographic region.
"Our contracts with European clients mandate that their HR data will not leave the EU. SendSafely gives us the option to host our data exclusively in the EU, which is critical for us to maintain compliance."
John Hixon · Research & Development Director, Cezanne HR
SendSafely currently offers regional isolation options for the EU (hosted in Ireland), Australia and the United States — giving Cezanne the option to host its data exclusively in the EU and uphold the most important responsibility it has to its customers.
