The challenge
All In Credit Union is a full-service financial institution serving 197,000 members through 35 branches across Alabama, the Florida Panhandle, Mississippi, and thousands of affiliate branches globally. Its goal is to deliver personalized financial solutions while leveraging cutting-edge technology to give members convenient and secure access to their accounts.
The credit union processes a large volume of loan and insurance information for borrowers, so secure data exchange is critical — particularly for complying with GLBA and NIST 800-53. Past solutions either obstructed email subject lines or introduced inconvenient encryption steps that delayed automated processing by insurance companies, and existing tools created bottlenecks that made it difficult for members and external partners to exchange documentation securely and efficiently.
"SendSafely allows us to encrypt either the attachments or the entire message, covering all our security needs. It integrates so well with Outlook that sending secure attachments is effortless."
Ron Hallford · Information Security Analyst at All In Credit Union
A solution built for secure, real-time exchange
All In Credit Union adopted SendSafely for secure file exchange across email, its contact center, and its developer stack. Employees use SendSafely's Outlook integration and web portal to encrypt messages and attachments seamlessly, choosing to protect either individual attachments or the entire message to cover every security need.
The contact center uses Dropzones to collect loan and insurance documents in real time. Members upload confidential files directly through email or chat sessions, eliminating the delays that came from navigating unfamiliar encryption platforms or messages getting caught in corporate email filters. What previously took 2-3 days now happens in real time.
"Now, we get the information in real time. If you take away Dropzones, you'd hear yelling—it's that essential."
Ron Hallford · Information Security Analyst at All In Credit Union
Streamlining GAP insurance claims
All In Credit Union's GAP coverage team had faced long delays communicating with insurance companies. Their previous encryption solution obfuscated case numbers in email subject lines and was incompatible with email distribution groups, preventing automated processing by the insurer and forcing manual work that stretched claim resolution to 2-3 months.
With SendSafely, messages send securely while keeping the subject line intact, and agents in distribution groups can open messages without needing separate accounts. As a result, GAP insurance claims now resolve in less than one week. The credit union also leverages SendSafely's API to customize workflows beyond out-of-the-box functionality while ensuring compliance with GLBA and NIST 800-53.
"There's so much flexibility in SendSafely. I can customize it beyond the standard out-of-the-box functionality."
Ron Hallford · Information Security Analyst at All In Credit Union
